Patient feedback
Patient feedback is essential to enable us to fully understand if we are meeting our current patients’ needs and as a mechanism to ensure that we continue to develop our service to meet future needs. We seek to obtain feedback from our patients in a number of ways.
National Surveys - every year there is a National Inpatient Survey which is conducted between October and January. A questionnaire is sent to 850 recent inpatients. In addition we participate in a number of cancer specific national patient surveys.
Read our latest reports on the Care Quality Commission website.
What we are doing to improve
Local Inpatient Surveys - carried out in all areas and patients are encouraged to complete these at any time during their time with us wherever they are being cared for. The questions are based on the National Inpatient Survey. This survey gives an indication in real time of what our patients think about their experience in hospital.
Read our latest reports by visiting the Public and Patient Involvement (PPI) page of our website.
National Surveys - every year there is a National Inpatient Survey which is conducted between October and January. A questionnaire is sent to 850 recent inpatients. In addition we participate in a number of cancer specific national patient surveys.
What we are doing to improve
Complaints - the Trust recognises that there is a need to view complaints/concerns positively as a valuable contribution to the development of better quality healthcare. The Trust is therefore committed to identifying lessons learned from complaints/concerns so that services may be improved. Complaints/concerns are a valuable source of feedback and an important means of improving services. Information on complaints received and any actions taken and lessons learnt are published here. If, however, we receive a complaint that could mean the patient is identifiable from it we will not publish any detail.
Read our latest reports.
What we are doing to improve
All patient complaints are fully investigated and are reviewed by the Chief Executive. Where there are areas for improvement this is fed back to the relevant manager to ensure that action is taken. Representatives from our Council of Governors also review all complaints and the Trust responds to the complainant to ensure that we have followed the correct processes.
